Delivery

Normal trading period shipping costs & delivery times:
R150 for all orders

Delivery Times

  • Wilson Sports delivers from Monday to Friday, between 08:00 and 17:00.
  • Wilson Sports uses in-house (or courier name services for the delivery of all online orders. We can ship to any physical address but unfortunately, we do not ship to PO Boxes.

Undeliverable Packages/Double Delivery

  • The parcels will be returned to our offices, and we will then contact you to reschedule delivery.
  • Please ensure that you give the correct delivery details on your order and ensure someone responsible is there to sign and receive your order.
  • Wilson Sports will not be held responsible whatsoever for missing parcels, should parcels be signed for at the delivery address provided.

Extended Delivery Times

  • If there is a product that requires an extended delivery time, we will notify you telephonically.
  • All items with extended delivery times are shipped, with your approval as soon as they become available from the manufacturer.

Order Collections

  • If you would like to return or exchange your order. Please contact us here with your order number and the details of your request.
  • You will receive a printable waybill that needs to be signed and attached to your parcel. This process protects our customers against any lost parcels.
  • The parcel will be delivered back to Wilson Sports
  • Your new order will be processed and dispatched or a refund will be processed depending on your request.

Please contact us here for further queries.

Customer service hours: Monday to Friday: 8 am to 5 pm

Return Policy (Defective Products Only)

We do not accept returns without prior inspection. If you believe your product is defective, please contact us within 7 days of receiving your order.
All items must first be inspected by our Quality Inspection Team. If the inspection confirms that the issue is due to a manufacturing fault, we will gladly replace the item at no additional cost.

Please note:

  • Products damaged through misuse, normal wear and tear, or improper handling will not qualify for replacement.
  • Replacement approval is subject to the findings of our inspection team.
  • We do not offer refunds for defective items—only replacements will be issued where applicable.